Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more

Home » Warranty Terms » Complaint - Return Policy

Complaint - Return Policy

Here we provide important information on how to proceed properly when claiming goods. Please pay attention to this information, allowing us to significantly speed up the entire claim process.


Service Complaint. If you happen to find out after purchase that goods is not right, follow the Complaint procedure. Regarding the complaint received shipments or product defects during the warranty period, please use Service/Complaint Protocol.

Returning  Goods. If this is a claim for return of goods purchased in our e-shop, then go to the page Cession from the contract (this provision applies only to end customers, non-business customers e.g business companies with ID/VAT Reg). Agreement below only applies to repairs.


  1. If you send your goods by post or shipping company, the "SERVICE" must be clearly marked on the package.
  2. If you send more than one product in package, the package must contain a list of items. 
  3. Please attach the original original warranty card or proof of purchase and a cover letter with a precise description of the defect or how the malfunction occurred. 
  4. We recommend to insure the shipment against damage
  5. Defective goods should be sent exclusively by clean, devoid of obvious dirt and sanitized. We are entitled to refuse to accept any goods that will not comply with these principles. How to wrap the package ?

Warranty claim - what the shipment must include:

  • defective product, which is complete with accessories
  • if possible, product packed in their original packaging
  • invoice number - Purchase document (if warranty claims are applied)
  • original Vestax warranty card (if warranty claim applies)
  • accurate description of when and how the failure of the product shows


We have the option of following you online when you receive our service. This gives you instant feedback on what's going on with your device, how to continue servicing, and see the real term in which your fix will be completed, against the projected estimate set when the service contract was accepted. Online Service Order Status. Notice: Access to Service Order Status online customer receives automatically via e-mail after receiving the device for our service center department.


Type of Product:
Additional Name:
Serial Number:
Type of Contract:
Date of Dispatch:
Description of fault:
Date of purchase:
Where it was purchased:
Name and Surname:
ZIP Code:
Cell Phone Number:
Accept the Terms YES, I AGREE TO THE TERMS
Check Code:

Highlighted items are required. Before submitting, please agree to the terms.



If you provide us with your personal data, this data will be strictly protected, will not be published, shared, sold or disclosed to any third party in accordance with Act EU General Data Protection Regulation 2016/679 (GDPR). More information Privacy Statement.